As a tenant, it's very important you choose a Letting Agent you can trust. We will do everything possible to ensure the renting of your new home is smooth and hassle free. We will be on hand for the duration of your tenancy to assist you in any way possible.
Please see below for our tips on renting with us. 

The process of renting a property

1 - Register with us

Firstly, call, email or pop into our office to register your details and property requirements.

If you feel like you’re always missing out on the best properties, then make sure you register so that we can ensure you are sent up to date information as soon as a new property comes onto the market.

2 - Viewings

A member of our lettings team will arrange a convenient appointment for you to take a look at your chosen property.

They will be able to answer any questions and discuss any information you may need about the property.

3 - Offer

Once you have seen a property you like, you will need to submit your offer and pay your holding deposit.

  • One holding deposit is payable per property which is 1 weeks rent. This is calculated by Monthly Rent x 12/52.

Our lettings team will then work hard to get your offer agreed with the Landlord. All offers are subject to contract and until the tenancy agreement is signed by all parties, there are no legal obligations to proceed with the tenancy.

Once your offer is accepted, you will then be asked to complete your application paperwork and referencing forms.

If your offer is not accepted by the Landlord, then your holding deposit can be moved to an alternative property or refunded. Should you withdraw from the application, provide false or misleading information which results in a failed reference or take longer than 15 days to complete your application process, then your holding deposit is non-refundable.

Once you have passed referencing we can arrange your move in date, your holding deposit will be deducted from the first months rent.

4 - Referencing

We will send you a referencing document for all tenants and guarantors to complete. Our referencing agency will then commence your background checks; living reference, employment reference and credit search.

Subject to satisfactory referencing, we can then prepare you for move in.

5 - Pre Tenancy Property preparation

As part of a government change in law, Landlords and/or Agents must check that all adults living in a property have the right to live in the UK.

All adults (persons over the age of 18) who will live in the property have to be checked, regardless of what nationality they are.

Any person coming from inside the UK or EEA is only required to produce a passport to prove their Right to Rent (including expired passports).

Any person coming from outside the EEA will be required to show their permit card or VISA to accompany the passport.

You will need to come into the office with original documents and in person so that a member of the RedDoor Homes team can take a copy to verify your identity. If any tenants do not have a passport, then please contact our office for an alternative option.

These documents must be received before the commencement date of your tenancy (and a maximum of 28 days in advance).

6 - Signing tenancy documents

A tenancy agreement, deposit certificate and inventory will need to be signed by all tenants and guarantors.

We will issue you with a copy of all the necessary tenancy documents such as the gas safety certificate, Energy performance certificate, how to rent guide and welcome letter from RedDoor Homes.

You will also need to pay the outstanding balance due, such as the first months rent in advance and deposit.

7 - Move in day

Once all the steps above have been completed, you can pop into our office to collect your keys.

Once you’ve moved all your belongings into the property, remember to set up any standing orders, notify utility suppliers, employers and family and friends of your new address.

8 - Maintenance

We provide a 24 hour maintenance reporting system online – just click here.

When you log a fault on line, the helpful tool will give you any tips and hints that may assist. You will get a copy of the maintenance issue you have reported and another copy is automatically sent to our Property Management team. After this has been received, we can begin to rectify the issue.


Services we offer